Refunds and Exchanges Policy
Posted by Katrina Ferrer on
I'm sorry, but I don't give out refunds. If you have a complaint please don't hesitate to contact me at any time. I do however offer exchanges if thw issue is my fault.
If for some reason you need to cancel your order, please contact me within 24 hours. If I have not ordered the materials for your order, I will cancel your order.
If you accidentally ordered the wrong length, size or color for the skirt extenders, please let me know and I will do my best to fix it for you. There will be a 10% restocking fee.
If I allow you to exchange your order (only if you have contacted me and I tell you I can fix it) you will have 3-5 days to return the original items to me. If you do not return within 5 days, I have the right to not exchange your items. You will also need to pay for return shipping.
*If you need to exchange your order, it will take me approx 7-10 days to remake your order, unless I need to order more material. In that case it could be longer. There will be a 10% restocking fee for any exchange order.
I am not responsible for any damage or lost packages through usps. Insurance is NOT included. If you would like to add insurance, please let me know prior to purchasing.
If for some reason you need to cancel your order, please contact me within 24 hours. If I have not ordered the materials for your order, I will cancel your order.
If you accidentally ordered the wrong length, size or color for the skirt extenders, please let me know and I will do my best to fix it for you. There will be a 10% restocking fee.
If I allow you to exchange your order (only if you have contacted me and I tell you I can fix it) you will have 3-5 days to return the original items to me. If you do not return within 5 days, I have the right to not exchange your items. You will also need to pay for return shipping.
*If you need to exchange your order, it will take me approx 7-10 days to remake your order, unless I need to order more material. In that case it could be longer. There will be a 10% restocking fee for any exchange order.
I am not responsible for any damage or lost packages through usps. Insurance is NOT included. If you would like to add insurance, please let me know prior to purchasing.